FREE DELIVERY on orders over £50
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FAQs

Shipping and Handling

Standard Shipping Rates

We will be looking to reduce these rates in future.

  • Standard UK (orders less than £50): £4.50 per order
  • Standard UK (orders more than £50): FREE
  • Standard rest of Europe (orders less than £75): £8.20 per order
  • Standard rest of Europe (orders more than £75): FREE

Delivery Times

Expected delivery times are to be expected between three (3) to five (5) working days.

We are not able to ship to PO Boxes.

nickop.com will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

Bank Holidays

Please note that we are unable to deliver on bank holidays. Any orders made on a bank holiday will be processed the next working day.

Delivery Information

A signature is required on receipt of your parcel. If you are not available to accept delivery, the delivery company may leave your package with a neighbour. The driver will leave a calling card with the house number where the package signed for and delivered at your address to let you know this has been done.

If the parcel cannot be left with a neighbour, the delivery company will bring the package back to the local depot, and leave a calling card explaining how to arrange for re-delivery.

Sizing

If you find that the hat you bought does not fit, then please contact us to arrange a return.

 Beanies and soft hats

  • Adult soft hats are a one size fits all. They generally classified as 'stretch to fit'.
  • Kids sized hats are generally good for 2 years old and above and suitable for adults with the smaller head sizes.
  • Toddler sized hats are for babies up to 2 or 3 years

 Washing Advice

As most of the products are hand made and contain various type of natural wool, we recommend that you gently hand wash all items and let dry flat.

Do NOT ever put them in a dryer!

Upcycling... What and how?

All the Xob products are made using a process called upcycling, which is using existing items as raw materials to create something new of higher quality or environmental value.

 

They source thousands of gently used natural fiber sweaters and suit jackets that become the raw materials for Xob products.

 

Raw materials are washed, sorted into color families and cut into the pieces and parts needed to make the products. No two items are ever alike. Products are made to one of the Xob color families.

 

The color families are:

  • Black/Grey
  • Blue/Green
  • Brights
  • Brown/Tan
  • Pinks

 

Each color family will contain a wide variety of color and texture. A team of artisans mix and match the cut pieces into endless combinations which are then sewn into one-of-a-kind hats and accessories, each one unique as the next.

 

Xob is green. The process of upcycling is good for the planet. Making Xob products requires virtually no new materials and gives life to clothing that has outlasted its usefulness.